Contact Us

We want to make it possible for you to have the perfect shopping experience! Please have a look at our Customer Care section or contact our Customer Care team should you need further information. You can contact us using the contact form or via email.
Our Customer Care is available to help you from Monday to Friday from 10am to 5pm (UTC+1). We aim to respond to your request within 2 business days. Thank you for your patience.
General Inquiries

Customer Team
[email protected]

Press Inquiries

Isabel Cisneros
[email protected]

Wholesale Inquiries

Alfred Otero
[email protected]

Contact Form

    Pacalpa is building the world’s #1 alpaca online store in terms of suggested product quality, volume, service and price policy. We believe everyone deserves to wear luxurious alpaca garments and feel the real alpaca. Our products are made of the finest alpaca fibre sourced locally from Peru. Read More About Us


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